Privacy Policy
A legal disclaimer
Privacy Policy
Carclay Roofing
Effective Date: February 2026
Carclay Roofing is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal data when you use our website or contact us.
1. Who We Are
Carclay Roofing operates in Barnsley, Sheffield, Rotherham, Doncaster and surrounding areas in South Yorkshire.
For the purpose of data protection laws, Carclay Roofing is the “data controller” of the personal information you provide.
If you have any questions about this policy, please contact:
Email: info@carclayroofing.com
2. What Information We Collect
We may collect and process the following data:
Full name
Email address
Phone number
Property address
Details about your roofing enquiry
Any information you provide through contact forms, Facebook Lead Forms or WhatsApp messages
We may also collect limited technical data such as IP address and website usage data through cookies (see Cookies section below).
3. How We Use Your Information
We use your information to:
Respond to enquiries
Provide quotes and roof assessments
Arrange site visits
Deliver contracted services
Communicate regarding ongoing work
Maintain internal records
Improve our services and website
We do not sell or rent your personal data to third parties.
4. Lawful Basis for Processing
We process your personal data under the following lawful bases:
Consent (when you submit a contact form or enquiry)
Contract (when providing roofing services)
Legitimate interest (to operate and improve our business)
5. Data Sharing
We may share your information with:
Accountants or professional advisers
Software providers (e.g., CRM, invoicing, email platforms)
Payment processors
All third parties are required to respect the security of your data and comply with data protection laws.
6. Data Retention
We only retain personal data for as long as necessary to:
Provide services
Comply with legal and tax obligations
Resolve disputes
7. Your Rights
Under UK data protection law, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request erasure of your data
Object to processing
Request restriction of processing
To exercise any of these rights, please contact us using the details above.
8. Cookies
Our website may use cookies to:
Improve website functionality
Analyse website traffic
Support advertising campaigns
You can adjust your browser settings to refuse cookies if you prefer.
9. Data Security
We take reasonable steps to protect your personal data from unauthorised access, misuse or disclosure.
However, no internet transmission is ever completely secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page.